Customer Success Operations Manager, LATAM

About the Role:

The Customer Success Operations Manager, LATAM supports day-to-day management of publisher clients, demonstrating strong service and troubleshooting expertise with ad technology.

As PubMatic's products and services evolve, the Operations Manager stays at the forefront of new capabilities to ensure our implementation process is defined, tested with new publishers, and ready for broad adoption. This role requires the ability to explain technical information to diverse audiences and coordinate with internal teams to deliver on schedule. The successful candidate demonstrates technical ad operations knowledge with creative thinking and strong communication skills.

What You'll Do:

• Manage account setup and maintain accounts on the PubMatic system
• Ensure on-time execution of technical integrations and deliver service excellence during implementation
• Work with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans to select clients
• Keeping multiple support systems updated (e.g. Salesforce, JIRA etc)
• Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety etc.
• Generate and interpret reporting that will yield competitive insights for our clients
• Work closely with internal and external customers to ensure higher returns for end customer
• Participate in and contribute to on-site quarterly business reviews with clients to review technical issues and product support opportunities
• Travel (up to 20%) to client sites for strategic and quarterly business review meetings

Who You Are:

• Fluent in Spanish
• Knowledge of RTB/PMP and ad networks; knowledge of Header Bidding/Wrapper and various ad formats/ad platforms
• Proficiency in Excel, preferably Excel Macros, MS Access; knowledge of MS Project, SQL and other Database tools
• Experience using complex datasets to track performance trends, identify anomalies and their root causes
• Experience with web applications, web forms and web server ideally with HTML or JavaScript knowledge
• Experience using debugging tools like Fiddler or Firebug
• BA/BS degree

Additional Information

Return to Office: PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.

Benefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 5 days per week.

Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

About PubMatic

PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.

Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.

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