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Hamburg, DE / Munich, DE

Technical Account Manager (Programmatic / AdTech)

Department: Strategic Accounts Development

Location: Open to Hamburg & Munich

NB: This position requires both fluent German and English. 

About the role
You'll support the day-to-day management of publisher clients across a variety of European markets, delivering world-class customer service with a strong focus on programmatic technology and solutions. Acting as a trusted technical partner, you’ll help publishers maximize their revenue potential through strategic guidance, troubleshooting, and educating them on best practices within the evolving programmatic landscape.

This is an exciting time to join PubMatic, as we continue to scale and pioneer innovation in programmatic advertising. 

We’re committed to your long-term success: offering a supportive environment where you’ll grow through hands-on experience and leadership. With a strong culture of learning and innovation, PubMatic provides clear pathways for career development and the opportunity to be part of shaping the future of the digital advertising. 

What you’ll do

  • Manage account setup and maintain accounts on the PubMatic system
  • Ensure on-time execution of technical integrations and deliver service excellence during implementation
  • Work with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans to select clients
  • Keep multiple support systems updated (e.g. Salesforce, JIRA etc)
  • Respond to escalations for both Publisher and Demand clients relating to integration issues, PMPs, discrepancies, Brand Safety etc.
  • Generate and interpret reporting that will yield competitive insights for our clients
  • Work closely with internal and external customers to ensure higher returns for end customer
  • Participate in and contribute to on-site quarterly business reviews with clients to review technical issues and product support opportunities
  • Travel (up to 20%) to client sites for strategic and quarterly business review meetings

We’d love you to have

  • Familiarity with RTB, PMP, and ad networks; understanding of Header Bidding, wrappers, and various ad formats is a plus
  • Strong Excel skills (macros preferred); experience with MS Access, SQL, and database tools is a bonus
  • Experience using complex datasets to track performance trends, identify anomalies and their root causes
  • Ad Trafficking exposure using Ad Servers such as Google Ad Manager, Smart, FreeWheel, Xandr a plus

Hybrid Set Up: PubMatic employees enjoy a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.

Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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