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Hamburg, DE

Technical Account Manager - AdTech

Department: Strategic Accounts Development

About the role
Your role as a Customer Success Operations Manager is to support the day-to-day management of publisher clients, delivering world-class customer service with your experience in troubleshooting ad technology-related areas.

What you’ll do

  • Manage account setup and maintain accounts on the PubMatic system
  • Ensure on-time execution of technical integrations and deliver service excellence during implementation
  • Work with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans to select clients
  • Keep multiple support systems updated (e.g. Salesforce, JIRA etc)
  • Respond to escalations for both Publisher and Demand clients relating to integration issues, PMPs, discrepancies, Brand Safety etc.
  • Generate and interpret reporting that will yield competitive insights for our clients
  • Work closely with internal and external customers to ensure higher returns for end customer
  • Participate in and contribute to on-site quarterly business reviews with clients to review technical issues and product support opportunities
  • Travel (up to 20%) to client sites for strategic and quarterly business review meetings

We’d love you to have

  • Familiarity with RTB, PMP, and ad networks; understanding of Header Bidding, wrappers, and various ad formats is a plus
  • Strong Excel skills (macros preferred); experience with MS Access, SQL, and database tools is a bonus
  • Experience using complex datasets to track performance trends, identify anomalies and their root causes
  • Ad Trafficking exposure using Ad Servers such as Google Ad Manager, Smart, FreeWheel, Xandr a plus

Return to Office: PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.

Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About PubMatic
PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.

Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.

 

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